What is Brick's return policy?

Edited

US Customers

  • Return within 30 days of delivery: Full refund (product + shipping)

  • After 30 days: Product cost refund

Non-US Customers

  • Product cost refund only

  • Shipping, taxes, and duties not refundable unless defective

Return Guidelines:

  1. Condition: Please ensure that the product is in its original condition and packaging. Any accessories or included items must be returned as well.

  2. Refund Process: Once we receive your returned item, we will inspect it. If it meets our return criteria, we will issue a full refund to your original payment method within 5-7 business days.

How to Start a Return:

  1. Fill out our return label request here

  2. We'll follow up from hello@getbrick.app with a return label

Thank you for giving Brick a try!


Still need help?: Email us at hello@getbrick.app and we'd be happy to help.

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